1. Introduction
Welcome to SmarteSIM. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
SmarteSIM is a B2B eSIM marketplace that provides global eSIM data packages for travelers and businesses.
2. Information We Collect
2.1 Personal Information
When you register and use SmarteSIM, we collect:
- Account Information: Full name, email address, phone number
- Authentication Data: Password (encrypted), authentication tokens
- Google Sign-In: Name, email, profile picture (if you use Google authentication)
- Payment Information: Processed securely through PayPal (we don't store payment card details)
2.2 Usage Information
- Device Information: Device model, operating system, app version
- eSIM Data: EID (eSIM identifier), installed profiles, usage data
- Order History: Purchased packages, transaction details, order status
- App Analytics: Feature usage, session duration, crash reports
2.3 Communication Data
- Push notifications preferences
- Customer support inquiries
- Email communications
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Process orders, activate eSIM profiles, manage your account
- Payment Processing: Complete transactions through secure payment providers
- Customer Support: Respond to inquiries and provide technical assistance
- Service Improvement: Analyze usage patterns to enhance features, performance, and user experience
- Promotional Communications: Send order confirmations, updates, and promotional offers exclusively from SmarteSIM
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with legal obligations and enforce our terms
Important: Your data is used solely for improving our services and promotional communications from SmarteSIM. We do not share your personal information with third parties for their marketing purposes.
4. Data Sharing and Disclosure
No Third-Party Sharing: We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes. Your data is used exclusively by SmarteSIM.
4.1 Essential Service Providers
We only share minimal necessary data with trusted service providers who help us operate our services:
- eSIM Providers: Only technical data required to activate and manage eSIM profiles
- Payment Processors: Secure payment processing (we don't store payment card details)
- Infrastructure Services: Cloud hosting and essential technical services
These providers are contractually bound to protect your data and cannot use it for any other purpose.
4.2 Legal Requirements
We may disclose your information only if required by law to:
- Comply with legal processes (subpoenas, court orders)
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
4.3 Business Transfers
If SmarteSIM is acquired or merged, your data may be transferred to the new entity with the same privacy protections.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: SSL/TLS for data transmission, encrypted storage for sensitive data
- Authentication: Secure password hashing (bcrypt), authentication tokens
- Access Control: Restricted access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability scanning
- Secure Servers: Protected infrastructure with firewalls and monitoring
Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (tax, accounting records: 7 years)
- Resolve disputes and enforce our agreements
You can request account deletion at any time. After deletion, some data may be retained in backups for up to 90 days.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request a copy of your personal data
- Export your data in a portable format
7.2 Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your account and data
7.3 Control and Restriction
- Opt-out of marketing communications
- Disable push notifications in app settings
- Withdraw consent for data processing
7.4 GDPR Rights (EU Users)
If you're in the European Union, you have additional rights under GDPR:
- Right to be forgotten
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with supervisory authorities
To exercise your rights: Contact us at privacy@smartesim.tel
8. Children's Privacy
SmarteSIM is not intended for users under 18 years of age. We do not knowingly collect data from children. If you're a parent and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
SmarteSIM operates globally. Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses (SCCs)
- Privacy Shield frameworks (where applicable)
- Adequacy decisions by regulatory authorities
10. Cookies and Tracking
Our mobile app does not use cookies. However, we use:
- Firebase Analytics: To understand app usage and improve features
- Crash Reporting: To identify and fix bugs
- Session Tokens: To keep you logged in securely
You can disable analytics in app settings under "Privacy & Data".
11. Third-Party Links
Our app may contain links to third-party websites or services (e.g., PayPal, eSIM provider portals). We are not responsible for their privacy practices. Please review their privacy policies.
12. Push Notifications
We send push notifications for:
- Order confirmations and updates
- eSIM activation notifications
- Promotional offers (optional)
You can manage notification preferences in:
- App Settings → Notifications
- Device Settings → SmarteSIM → Notifications
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated" date. Significant changes will be notified via:
- In-app notification
- Email to registered users
- Prominent notice on our website
Continued use of SmarteSIM after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
Data Protection Officer: For GDPR-related inquiries, contact our DPO at
dpo@smartesim.tel
15. Consent
By using SmarteSIM, you consent to:
- The collection, use, and processing of your data as described in this policy
- International data transfers necessary for our services
- Communications from SmarteSIM (order updates, support, promotions)
You can withdraw consent at any time by deleting your account or contacting us.